We are committed to protecting your privacy. This Privacy Policy explains how Diddeed collects, uses, stores, and protects personal information when you use our mobile application, website, and related services.
1. Information We Collect
When you use the app, we may collect and store information from users, drivers, trainers, and service providers, including:
- Full name, phone number, profile image, and optional email address.
- Device information such as model, operating system, and app version.
- Live GPS location for drivers or providers during active rides, sessions, or service requests.
- Pickup, destination, route, and service location details.
- Ride, training, transport request, and booking history.
- Payment status through supported payment methods, without storing card numbers on our servers.
2. How We Use Your Information
We use collected data only to operate, secure, support, and improve the app. This includes:
- Scheduling and managing ride, training, and transport bookings.
- Assigning drivers or providers and tracking active service movement.
- Showing live location to passengers, customers, or authorized guardians.
- Enabling communication, support, notifications, route display, distance, and estimated arrival time.
- Maintaining booking records for service quality, safety, and account support.
3. Location Data
Location tracking is used only when needed for active service functionality and safety. Drivers and providers share live location only during active work. Users provide pickup and destination locations so the app can calculate routes, manage service history, and coordinate the request.
4. Third-Party Services
We may use trusted third-party services, including Firebase for secure data syncing and notifications, Google Maps for maps and routing, Directus for content or administrative data, and payment providers such as KNET where available. These services may process limited information required to deliver their features.
5. Data Sharing and Disclosure
We do not sell your personal information. We do not share it with advertisers. Information is used within the service context and may be accessible only to authorized personnel or relevant service participants where needed to complete a booking, provide support, comply with law, or protect safety.
6. Data Retention
We retain account and booking data while your account is active or as needed for service records, legal obligations, safety, fraud prevention, and support. You may request account and personal data deletion by contacting support.
7. Data Security
We store personal data using secure systems such as Firebase and Directus with access controls. Live tracking is enabled only during active rides, training sessions, or service requests and is disabled automatically after completion.
8. Your Rights
You may request access to your personal data, correction of inaccurate information, deletion of your account and data, or withdrawal of location permissions. Some requests may affect your ability to use app features.
9. Children's Privacy
The app is not directed to children under 13. If you believe we collected personal data from a child without proper consent, please contact us so we can review and delete the data where required.
10. Updates to This Policy
We may update this Privacy Policy to reflect service, legal, or security changes. We encourage users to review this page regularly.
11. Contact Us
If you have questions or requests regarding your personal data or this Privacy Policy, contact us at:
Email: [email protected]
Phone: +96555998838